Policies

Every customer must check a box at the original checkout time stating that they have read our policy page.

Returns Policy-Please Read in Full

  • Only the small 25 gram size of Nutra-Qi dog herb supplements can be returned if opened, not the large 100 gram size. You should test your dogs' tolerance for the remedies before purchasing the economical large size.
  • Customers must pay for shipping in both directions for returns
  • Returns must be shipped within 30 days of original order date
  • If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order and confirmation number.
  • No returns will be accepted without a confirmation number.
  • We can only provide a refund to the original payment source.
  • We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

  • You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Returns & Refunds for Wholesale Orders

  • We accept returns 30 days from the day products were shipped on wholesale orders of unopened products with a 20% restocking fee. No refund on open products on wholesale orders.
  • You must email us from the contact page if you plan on returning product for a refund to receive a return number
  • No returns will be refunded without a return confirmation number
  • Buyer pays shipping in both directions
  • Shipping

    • We only ship domestically to U.S. addresses presently. We use USPS priority only. It may take 2-3 business days to ship your item, but most orders received before noon are shipped the same day.
    • Shipping times noted at checkout are only estimates. It may take longer for your order to reach your destination.

     

The statements made have not been evaluated by the Food and Drug Administration. Our products and the informational articles provided on this website are not intended to diagnose, treat, cure or prevent any disease. The statements on this website are based principally on traditional knowledge accumulated over thousands of years of Chinese medical practices. The content provided is for educational purposes only and is not intended as a substitute for advice from your veterinarian.