Shipping & Returns

Retail Returns Policy

You may return Qi-Bites™ if you are unsatisfied for any reason within 30 days of shipped-on date for a full refund of the product. Buyer pays shipping costs.

You may return the small 250mg bottles of Nutra-Qi™ Supplements if you are unsatisfied for any reason within 30 days of shipped-on date for a full refund of the product. Buyer pays shipping costs. Large 100 gram of Nutra-Qi™ Supplements do not qualify for a return or refund. Please first test the formula with the small bottle before ordering the large if you think there is a reason you may want to return it.

We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

  • We only ship domestically to U.S. addresses presently. We use USPS priority only. It may take 2-3 business days to ship your item, but most orders received before noon are shipped the same day.
  • We charge a flat rate of $6.95 per priority USPS package regardless of the size of the order. 
  • Shipping times are only estimates. It may take longer for your order to reach your destination.

 

Wholesale Returns & Refunds

 

We accept returns 30 days from the day products were shipped on wholesale orders of unopened products only on wholesale orders with a 20% restocking fee.

  • You must email us from the contact page if you plan on returning product for a refund to receive a return number
  • No returns will be refunded without a return confirmation number
  • Buyer pays shipping in both directions

 

 

 

 



The statements made have not been evaluated by the Food and Drug Administration. Our products and the informational articles provided on this website are not intended to diagnose, treat, cure or prevent any disease. The statements on this website are based principally on traditional knowledge accumulated over thousands of years of Chinese medical practices. The content provided is for educational purposes only and is not intended as a substitute for advice from your veterinarian.